OUR FAQ PAGE &
PARIS TRANSPORT GUIDE
Answers to your questions
Explore our comprehensive FAQ section for all the information you need about routesbooking, payment methods, account management and security measures. You'll quickly find detailed answers to all your questions, enabling you to make the most of your experience with Colonel Chauffeur.
Whether you're a seasoned traveler or use our private transportation service for the first time, our FAQ is here to guide you every step of the way.
Frequently asked questions at Colonel Chauffeur
Find answers to the most frequently asked questions about our private chauffeur services in Paris, including VTC Paris, airport transfer Parisand online VTC booking. Learn more about our airport shuttle ParisRoissy shuttle, Orly transfer, and VTC Paris availability. Book now your private chauffeur Paris for a luxury transportation service Paris. Take advantage of our online VTC booking and benefit from a bilingual chauffeur Paris for your Paris airport transfers, Disneyland Paris shuttle, and Paris airport transfer for hotel.
Your 1st trip
What you need to know before taking your Journey...
Your reservation
How do changes & cancellations work?
Payment
Invoice easily, pay quickly...
My account
Customer & Driver account settings...
Security
Safety management for our Customers & Drivers...
FAQ COLONEL CHAUFFEUR
How to make a reservation
Our Service will guide you in your future care...
A delay?
Please provide us with your flight and train number when booking...
What type of journey?
Several types of services, depending on your needs. Each is better...
Bilingual driver?
All our Drivers are perfectly bilingual.
Wifi on board?
Wifi is available for our 4 Categories & 4 Services.
Related articles
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My driver's route
You can track your driver's location using...
I have not received confirmation
If you haven't received your confirmation, there may be several reasons...
How do I make a change?
The quickest and easiest way to make, change or cancel...
Wrong place indicated?
You can change pick-up locations online for up to 60 minutes...
Recover a lost object?
If you or the customer you are booking for leaves an object in the vehicle...
Rate my driver
Feel free to leave comments about your driver on...
Password
Click on your name, select "Profile" and edit your...
Reset password
Go to the login page and click on "Forgot your password?
Driver account
If you have already created a regular account with your e-mail address...
Billing contact details
If you wish to modify the details of your invoice, this can be done...
Converted account
After changing a regular account to a business account, all...